A US-contracting front paired with a global delivery engine. We run whole functions, not just phone queues — customer experience, back office, software engineering, revenue cycle, dispatch and demand generation — with AI-enabled workflows and skilled multilingual teams, around the clock, at enterprise standards.A US-contracting front paired with a global delivery engine. We run whole functions — customer experience, back office, engineering, revenue cycle and growth — around the clock, at enterprise standards.
Most outsourcing vendors ask you to choose between a US-accountable partner and offshore economics. Our two-entity structure gives you both — one contract, one point of accountability, one integrated delivery network.
Commercial presence in the United States, United Kingdom and United Arab Emirates alongside our Pakistan delivery hub, with partner representation across Europe and Canada — so there is someone in your time zone and your jurisdiction, not just at the end of an email. Current floor capacity is 150+ seats, with headroom to 250+ without new premises.
Engage a single capability or hand over an entire function — support, back office, engineering, growth or revenue cycle. Everything sits on shared infrastructure, shared reporting, and a single commercial agreement.
Voice, chat, email, social and in-app support handled by trained agents with AI-assisted response drafting and real-time QA scoring.
AI-assisted, multilingual inbound handling with intelligent routing, live agent assist and full call recording and analytics.
AI-powered dialing for sales campaigns, renewals, win-back and surveys, with compliance-first scripting and TCPA-aware workflows.
Workflow design, systems integration and process automation that removes manual handoffs between your tools and our teams.
Custom design, build, QA and ongoing managed maintenance — from marketing sites to production web and mobile applications, released on a managed CI/CD pipeline.
Full-service storefronts including product imaging, catalog management, payment integration and order processing operations.
Paid search on Google and Bing, paid social on Meta and LinkedIn, plus organic social, SEO, referral partners and directory listings — run by a dedicated pod, with qualified leads passed straight into your CRM.
Data entry, claims processing, order administration, document handling and reconciliation with defined accuracy SLAs.
We work as the outsourcing partner behind SAM.gov-registered primes — monitoring solicitations, researching NAICS and PSC codes, building capability statements and product portfolios, and standing up the sales pipeline behind a federal bid program.
Deploy chat assistants, call summarization, sentiment scoring and knowledge automation on top of your existing support stack.
Regulatory context, tooling and agent training differ by industry. We staff and script accordingly — here is what that looks like in each.
Before AI automation, which typically adds further savings on repetitive volume. Offshore delivery economics without offshore risk — US contracting entity, US-timezone account management, and enterprise controls on the delivery floor.
One floor, many functions — voice and digital CX, back office, software engineering, revenue cycle, dispatch and growth all run from the same delivery center, on shared infrastructure and one SLA. 24/7/365 coverage aligned to US time zones, with redundancy and a documented continuity plan.
We are the outsourcing partner to a US-registered entity that holds Authorized Dealer status for major telecom providers and connected-home brands, and is SAM.gov registered for federal contracting — where we run the bid research, NAICS and PSC work, capability statements and pipeline behind the program.
AI assist, automation and analytics built into every workflow — not bolted on.
Live dashboards for volume, AHT, CSAT, SLA attainment and quality scores. You see the same numbers we do, in real time.
Flex from a 3-agent pilot to a full department without renegotiating.
Weekly calibration, side-by-side coaching and refreshers on your product.
We map your current volumes, tools, SLAs and cost base, then model what a blended AI + human team actually changes.
Team structure, shift plan, scripts, QA rubric, escalation paths and integration map — documented and signed off before hiring.
Recruit, train and certify agents against your product. Pilot cohort goes live with daily calibration and side-by-side monitoring.
Ramp headcount, add channels and automate the repeatable. Monthly business reviews against agreed commercial targets.
These are worked models, not client case studies — built from our real cost structure so you can see the shape of an engagement before you talk to us. Your numbers will differ; we build a precise model in discovery.
10 agents plus a team lead and QA analyst, covering new activations, customer support and retention across three shifts. Replaces an overflow answering service with a named, trained team.
Starts at 4 agents, flexes to 26 across a 10-week holiday peak, then back down. Chat, email and order-issue resolution with no permanent headcount commitment.
A cross-functional squad — designer, two engineers, a QA analyst and a part-time delivery lead — running discovery, build, QA and release for a web and mobile product on a managed CI/CD pipeline.
Cost comparison assumes a fully-loaded US onshore agent at $57,000–$64,000 per year against a blended PremierCore rate of approximately $25,000 per year at single-shift coverage.
Move the sliders to model a blended PremierCore team against your current in-house cost. Directional only — we'll build a precise model in discovery.
Directional estimate based on blended delivery rates and typical automation deflection. Actual pricing depends on scope, volume, language mix, tooling and compliance requirements.
Security questionnaires are where outsourcing deals stall. Here is our posture, stated plainly — including what is in place today and what is still on the roadmap.
Controls implementation underway; audit window targeted for 2026.
DPA available, documented lawful basis, DSAR handling and sub-processor register.
BAA available for healthcare engagements; PHI handling training for assigned agents.
ISMS scoping in progress.
Pause-and-resume recording, no cardholder data at rest on the delivery floor.
Badge-access floor, clean-desk policy, no personal devices or storage media in secure zones.
Background verification, signed NDAs and confidentiality training for every agent.
Redundant power and connectivity against a 99.9% uptime SLA, with a documented BCP/DR plan and tested failover.
Pilot programs start from 3 dedicated agents on a 60-day term. Most clients scale to a full pod within the first quarter.
Per-agent monthly rates for dedicated teams, or per-transaction pricing for defined back-office work. Rates vary by function, language and coverage window. There are no separate recruitment or setup fees on dedicated engagements of six months or longer.
Your agreement is with our US-registered commercial entity. Delivery is performed by our Lahore operations under that single agreement — you have one contract, one invoice and one accountable point of contact in US business hours.
Discovery and design typically take two to three weeks. Recruitment, training and certification run in parallel, with a pilot cohort live within roughly 30 days of a signed SOW for standard support functions.
Twelve languages today. Human agents: English (neutral and US-accent trained), Urdu, Hindi and Punjabi. AI-delivered voice and chat: Spanish, Russian, Mandarin, Arabic, French, German and Portuguese, with additional languages available on request. We state clearly in every SOW which languages are human-delivered and which are AI-delivered with human escalation, so there are no surprises once you are live.
Every engagement runs a defined QA rubric with weekly call and ticket sampling, calibration sessions with your team, and CSAT or QA-score targets written into the SLA. Dashboards are shared live, not summarized monthly.
Yes — as an outsourcing partner behind a prime, not as the prime. We work with a SAM.gov-registered entity and run the research and production work behind their bid program: monitoring solicitations, researching NAICS and PSC codes, assembling capability statements and product portfolios, supporting bid/no-bid analysis, and building the sales pipeline. The registered entity remains the contracting party and holds the SAM.gov registration; we supply the team behind it.
Yes. Agents work in your Zendesk, Salesforce, HubSpot, Freshdesk, Intercom or internal systems under your licensing and access controls, so your data stays in your environment.
A 30-minute discovery call gets you a costed team structure, a coverage plan and a realistic go-live date. No obligation, no procurement process required.
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